Although I consider “reader mail” posts a journalistic cop-out — a favorite tool of lazy columnists who can’t think of anything else to write — I’m willing to make an exception today.
debate
109 comments. That’s a new record for this site, and it signals a turning point in the life of my blog. The inmates are now running the asylum. Might as well do a redesign.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an