Days Inn doesn’t exactly have a reputation for sparkling clean rooms and five-star customer service. Then again, Alyssa Erikson didn’t choose the hotel — Priceline did when she booked it through the site’s popular “Name Your Own Price” service.
DAYS INN
Gerald Besses did not have a good stay at the Days Inn in Port Richmond, Calif. To put it mildly.
After a death in the family, Art Wallace tries to cancel his pre-paid reservation at a Days Inn. No can do, he’s told. The rate is totally nonrefundable. Appeals to Days Inn are useless. Is Wallace going to lose the money?
Days Inn isn’t having a good day. This morning, I reported on Charles McGovern, the Days Inn guest who booked a room at the wrong Days Inn and ended up losing $220. I’ve just wrapped up another Days Inn case that involves the loss of almost the same amount of money.
Charles McGovern clicked on the wrong Days Inn property when he booked a room to attend his grandson’s high school graduation in Richmond, Va. He assumed the hotel chain would transfer his reservation to the right hotel. He assumed wrong.
Here’s another story from the bait-and-switch files. Stacey Blakemore booked a $29 room at the Days Inn and Suites in Auburn, Ala., through Travelocity. But she ended up being charged $180 a night. Find out what happened next.
It’s no secret that hotels are tightening their rules to lift faltering earnings. But how far will the lodging industry go to bring in more money? If you said “too far” then you must have read Matt Holly’s mind.
Chan Hoe Yip booked a room in Bakersfield, Calif., and Williams, Ariz., through the Days Inn Web site. Then again, maybe he didn’t. The reservation ends us being two nights in Bakersfield and none in Williams, and now Yip is being told there’s no refund for the extra night. Is Yip the victim of a bad Web site?
Elliott is consumer advocate 
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