My U-Haul rental ran into a hitch. Here’s how I fixed it.

My experience with U-Haul customer service was a train wreck from start to finish. I wasted hours on hold, listening to how my call was “very important” to them, had to run back and forth between D.C. and Virginia a couple of extra times, incurred some unnecessary extra expenses, and endured a whole lot of aggravation. Can I get a little compensation?

A week of volunteering in Kenya nosedives because of air ticket error

When Kristina Aubert tries to check in for a flight, she finds that her name is misspelled on her air ticket, costing her a week of volunteering as a nurse in Kenya. Are her travel expenses gone forever? Or can our own volunteers help her recover them?

After our emergency landing, shouldn’t United provide me a meal and a hotel?

A mechanical failure causes Timothy Spinner’s United Airlines flight to make an emergency landing. Although the airline promises to reimburse Spinner for bag fee, meal and hotel expenses after his return home, he can’t get anyone at United to respond to his claims. Can our advocates obtain reimbursement for Spinner’s incidental costs?

Southwest is willing to fix most problems — so don’t threaten legal action

When Southwest Airlines cancels Cameron Rostron’s flight and it can’t be rescheduled for several days, she asks to be rerouted. She assumes this will be a complimentary change. But it isn’t, and then she threatens legal action if she isn’t refunded the change fees and fare differential. Is this threat necessary?

No, American’s Preferred Seating is not considered an upgrade

On a recent trip to Mexico Allen Lipscher purchased tickets on American Airlines and paid extra for seat assignments, but he believes he did not fly in the type of seats he bought. He wants refund, but is this case really one where American messed up, or is it a case where the customer didn’t understand what he was buying?

Are you as confused as these travelers about United’s upgrade system?

When Marco Lippman booked his United Airlines ticket for a flight from San Francisco to Frankfurt, Germany, he received a message that “four tickets were left at this price” that qualified for upgrades. But when he tried to upgrade his ticket, he found himself on a waitlist. And United’s website still contained a notation that upgraded tickets were available.

The seatback pocket is not the place for your passport

Frank Fantasia plans the perfect vacation to Portugal with family and friends. They land in Lisbon as scheduled and disembark. When they arrive at Portuguese Immigration, Fantasia realizes he left his passport on the plane in the seatback pocket. Portuguese officials not only detain him, but deport him back to Boston. Will our advocates fight for his compensation?

We love a happy ending

When James Davies and his wife return from a trip to a house that smells of rotten food, they call Sears for the third time in two years for help with their Kenmore appliance. This time, they want a replacement instead of another repair, and the company’s customer service staff refuses. So Davies hits the web.

Norwegian Airlines says that a defective part caused our cancellation. Can I get compensation?

First, Michele Matarese’s flight was canceled. Then it was delayed for for two days. And finally, Norwegian Airlines refused to reimburse her expenses, claiming that the cancellation was due to an “extraordinary circumstance” — a defective part.

American Airlines canceled my flight three days in a row. What does it owe me?

When Andre Yavetsky tried to fly from Chicago to Madrid on American Airlines, his flight was diverted to JFK, and he unexpectedly spent three days in New York. American initially offered him 15,000 miles in compensation, but Yavetsky wants more.

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