Dylan Tack is hit with an extra $359 for an impact wrench he orders from Amazon.com. Can this accidental billing be repaired?
When Joanna Lee’s Target gift card is suddenly worthless, is there any way to recover the missing money? Perhaps.
Kerry Drake’s mother was dying. She’d suffered from rheumatoid arthritis for decades and the drugs used to treat her condition had decimated her immune system. One morning his brother called him to say her time had come. Drake caught the next United Airlines flight from San Francisco, where he works for the federal government, to Lubbock, Texas, via Houston.
When Callie Hogan somehow misses her scheduled Megabus to Minneapolis, her mother goes on a crusade to get her a refund. But are mom’s efforts helping or hindering this case?
Elizabeth Wilson is “permanently banned” from Uber. But why? There’s only one way to find out.
Do you remember what being a customer used to be like? When employees were courteous and helpful? Do you remember when we were treated like “kings”? Remember flying?
When Suzan French wants to add her daughter to her family mobile phone account, an AT&T representative promises that it won’t cost any more than she’s already paying. But once she makes the change, her AT&T bills go up by $10 per month. Can our advocates help French get this additional amount to go away?
After a Panera trainee gets Mel Ettenson’s order wrong, he tries to contact the company. Why isn’t it responding to his complaint?
My experience with U-Haul customer service was a train wreck from start to finish. I wasted hours on hold, listening to how my call was “very important” to them, had to run back and forth between D.C. and Virginia a couple of extra times, incurred some unnecessary extra expenses, and endured a whole lot of aggravation. Can I get a little compensation?
Janice Dittman expected a full refund when she canceled her Virgin Atlantic flight from San Francisco to London. Instead, the carrier credited her for the taxes and offered no apologies for pocketing the rest of her money.
When Kristina Aubert tries to check in for a flight, she finds that her name is misspelled on her air ticket, costing her a week of volunteering as a nurse in Kenya. Are her travel expenses gone forever? Or can our own volunteers help her recover them?
A mechanical failure causes Timothy Spinner’s United Airlines flight to make an emergency landing. Although the airline promises to reimburse Spinner for bag fee, meal and hotel expenses after his return home, he can’t get anyone at United to respond to his claims. Can our advocates obtain reimbursement for Spinner’s incidental costs?
When Linda Cameron’s video game freezes, she turns to the seller for help. But despite a promise of a prompt reply, it ignores her. What now?
When Doreen Shoba tried to use her Groupon, she found that the merchant wouldn’t honor it. And her attempts to self-advocate her case have failed. Now Shoba wants us to advocate for her — but with the wrong party.
After Ellen Van den Broeck’s flight on Airberlin is delayed, she’s bumped to a later flight, which is also delayed. When she finally lands in Berlin, her luggage doesn’t land with her. Now what?
On a recent trip to Mexico Allen Lipscher purchased tickets on American Airlines and paid extra for seat assignments, but he believes he did not fly in the type of seats he bought. He wants refund, but is this case really one where American messed up, or is it a case where the customer didn’t understand what he was buying?
Donna DiRusso’s KitchenAid slide-in oven range doesn’t work as advertised, but why won’t the company fix it? Let’s find out.
Ningfen Chang buys an airline ticket to China. But, when she arrives at the airport, the airline tells her she doesn’t have a ticket .She has to buy a new ticket. Can we help her get a refund for the cost of the second ticket?
Shelley Benjamin thought she’d paid $99 for an aisle seat reservation on a Swiss flight to Zürich. But then she tried to find room for her baby.
When Marco Lippman booked his United Airlines ticket for a flight from San Francisco to Frankfurt, Germany, he received a message that “four tickets were left at this price” that qualified for upgrades. But when he tried to upgrade his ticket, he found himself on a waitlist. And United’s website still contained a notation that upgraded tickets were available.
Frank Fantasia plans the perfect vacation to Portugal with family and friends. They land in Lisbon as scheduled and disembark. When they arrive at Portuguese Immigration, Fantasia realizes he left his passport on the plane in the seatback pocket. Portuguese officials not only detain him, but deport him back to Boston. Will our advocates fight for his compensation?
The Terminator wants to be your next travel agent.
Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him.
When United Airlines cancels Michael Del Medico’s return flight from Washington to Chicago, he goes looking for answers. Can this consumer advocate help him find any?
Robin Stanley’s letter to us was one of the most gratifying we’ve received.
When Stacey Sproul went shopping for a home mortgage, a friend tipped her off to the “great rates” offered by Quicken Loans. But Quicken gave her so much more than she asked for, and its actions threatened to lower her credit score.
When James Davies and his wife return from a trip to a house that smells of rotten food, they call Sears for the third time in two years for help with their Kenmore appliance. This time, they want a replacement instead of another repair, and the company’s customer service staff refuses. So Davies hits the web.