When Monique Tubb’s adult daughter was injured while vacationing in Colorado, she canceled the rest of her trip and flew home immediately. Tubb was confident that her UnitedPlus Explorer card’s complimentary trip insurance would cover all the additional expenses. It didn’t. And now she wants to know why her full claim was not paid.
On her way back from Sri Lanka, Caroline Martorano was detained in Abu Dhabi. She says she was detained for not being appropriately dressed, causing her to miss her connecting flight. But she places the blame for this detainment on American Airlines. Huh?
Sharon Lewis doesn’t think of herself as a deadbeat. She makes responsible financial decisions, which includes paying her credit card bill on time every month. Target, on the other hand, apparently does think of her as a deadbeat. It recently rewarded her responsibility by slashing her credit limit.
Sheri Schmidt’s husband suffers a massive stroke before their non-refundable flight to Brazil. Because she didn’t purchase trip insurance, JustFly informs her that a refund is not possible and that there will be hefty change fees associated with these tickets. But hold on — could Schmidt have the protection of an insurance policy after all?
After Cathy Elliott’s repeated attempts to extract her client’s sizeable refund from Uncommon Journeys are rebuffed, she turns to our advocacy team for assistance. Why do we decide to bend our policy and assist this travel agent?
Philip Paul comes down with a serious case of buyer’s remorse after he signs a contract with the Palladium Travel Club. Surprisingly, the company agrees to release him from the deal — which makes Paul’s next move so perplexing.
Billing cycles can really mess with your head.
Don’t take my word for it. Consider what happened to Michael Dearing, a registered nurse from Chicago, when Comcast adjusted — or in his words “played with” — his billing cycles recently.
When Meghan Robinson bought a piglet named Peaches, she was devastated when the little creature was deemed unhealthy and the sale fell through. But now she’s not only missing Peaches, but the breeder is refusing to refund the $4,000 Robinson paid for her.
On Black Friday, Carol Broaddus sees a fabulous online deal for a shiny black KitchenAid mixer. With visions of all the tasty Christmas cookies she can create with this new machine, she quickly orders it. But now just days before the holiday, why aren’t there any confections being made?
Kellie McIntyre didn’t buy travel insurance for her African safari in the summer of 2016. She wishes she had.
Chaya Friedman is receiving emails about another American Express customer. Can I make them stop?
Is Dan Kriser overdoing it? “I know that as long as you have a major credit card you don’t need to buy additional insurance when you rent a car,” says Kriser, an investment manager from Highland Park, Ill.. “But how about trip insurance when you travel?”
Robin Stanley’s letter to us was one of the most gratifying we’ve received.
After his wife’s death, David Townsend asks for a refund of their airline tickets. Only one ticket is refunded. Can he get full reimbursement?
One of the joys of vacationing for many of us, is the chance to “unplug” for a bit — away from social media, email, and the constant intrusion of the internet into our lives. For Despina Spyros, that vacation luxury last summer turned out to be costly.
When Anne Lederhos needed to purchase air tickets between Boston and Rapid City, S.D., she visited JustFly.com, made a reservation and paid $1,575 for tickets on American Airlines. But when she received her credit card bill, there was also a separate charge for $578, listed as “seat assignments.”
After receiving her first Delta American Express Gold Card, Anita Livanec is wondering if Amex can add two plus two — or $50 plus $50.
Anna Kim was taken for a ride. Unfortunately, it’s not the one she had planned for.
If you don’t trust your bank, you’re in good company. Financial regulations are unraveling in the wake of several shocking banking scandals Switching to Bitcoin? Ditching our financial institutions?
Rachel Broughten booked a cruise on Royal Caribbean, but the cruise line incorrectly charged her credit card for an extra payment — because her travel agent gave the line the wrong credit card number.
When Allen Norris Dean books an SAS ticket online, the airline places a “hold” on his funds, and then cancels his ticket. But he can’t buy another ticket unless the “hold” is released. Is there a way out?
When William Livingstone booked a recent airline ticket from Warsaw to Madrid, he found something unusual on his bill: a $15 “credit card fee” with no explanation. It appeared his credit card was just helping itself to some of his money because it could.
Katie Beery’s ticket is canceled because of a problem with her credit card. Should American Airlines help fix it?
Could disputing a credit-card charge solve your next travel problem?
Jennifer Schneider’s USAA Credit Card loyalty points are gone. Or are they? In fact, were they ever there?
Whose fault is a declined credit card? That’s the question Jenni Turbeville is asking, and it isn’t the first time
Donna Whalen played American Airlines’ credit card game, thinking she’d get “free checked bags.” She lost.