As a rule, most travel agents are well-trained, competent professionals who work hard for you. But there are exceptions to every rule. Take Kathleen Rossano of East Brunswick, N.J., who was recently sentenced to a 10-year prison term for stealing more than $75,000 from her travel agency.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an