When Kim DeBiase ends her lease for a Hyundai Sonata, the dealership demands a $400 payment for a disposition fee. And that puts her in a bad disposition. Does she really have to fork over the money?
When AT&T offers Enaruna Aideyan a special rate for two Samsung Galaxy S8+ phones, he jumps on it. Then AT&T refuses to honor the deal. What’s going on?
Sara Zalkin planned a special New Year’s Eve celebration with her husband and 16 friends aboard the Carnival Conquest, and they booked through the travel agency Legendary Journeys. But when the group arrived at the embarkation terminal, Carnival refused to allow them to board the ship: Their boarding passes were for Dec. 31, 2017, instead of Dec. 31, 2016.
Andrew Laughlin’s circumstances are unfortunate. First, he lost his home to a hurricane this summer. Then he needed to spend three months in Houston for cancer treatment.
And then, Airbnb kicked him out of his rental.
At least that’s how he sees it.
Rowena Cruz buys a membership in Palladium’s travel club but almost immediately regrets the decision. Why won’t the company refund her $8,174?
Talk about a bad trade.
Terri Williams swapped her Interval International timeshare credits for a resort in St. Thomas during hurricane season without purchasing trip insurance. Unfortunately, Hurricane Irma inflicted substantial damage to St. Thomas and the resort she traded for will be closed a while, forcing her to cancel her vacation.
Sitting through a timeshare sales presentation can be a tiring, painful experience. But what’s worse is giving in to the sales pitch, signing an agreement, and then trying to get out of it later.
When Bright Eastman’s contractors disconnected her AT&T U-verse cables that provided her with telephone and cable service, Eastman was under the impression that AT&T wouldn’t charge her for the period during which she was not receiving its services. But she was wrong — to the tune of $989.
Merry Bruton canceled her cable TV service in April after only 11 days of service. But Suddenlink, her cable TV provider, is forcing her to pay for an entire month of service. Why, asks Bruton, does she have to pay for 19 days of service that she isn’t receiving?
When Keith Montgomery went to pick up his rental car in Fort Lauderdale, Fla., he had his driver’s license handy. But the rental car facility refused to rent him the car for which he’d prepaid, and forced him to pay for a new rental car. That’s because Montgomery is a dual U.S.-U.K. national who lives in London, and he needed his British driver’s license, which he didn’t have available.
When Doreen Shoba tried to use her Groupon, she found that the merchant wouldn’t honor it. And her attempts to self-advocate her case have failed. Now Shoba wants us to advocate for her — but with the wrong party.
Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved?
Buyers are liars. That’s not an accusation, just a fact. Remember that University of Massachusetts study that found 60 percent of adults can’t have a ten-minute conversation without lying at least once?
When Frank Diss rents a car in San Antonio, he accepts an agent’s offer of optional insurance coverage for a one-time cost of $26 for the entire term of his rental. But when Diss returns the car, he’s billed $208 more than he expected. Does he deserve a refund?
Wherever you go these days you see people looking intently at their smartphone screens. They’re very absorbed in what they’re reading on those small screens while ignoring distractions such as traffic.
A few days after confirming her purchase of an online certification course, Jessica Smith asks a few of her friends and colleagues about it. They encourage her to cancel. Is she entitled to a refund?
Thuy Nguyen was excited about the family vacation in France that she had planned.
Judith Andrews was forced to cancel her upcoming cruise because of a flare-up of a medical condition. She was surprised when the cruise line refused to return her deposit and when she discovered that her trip insurance policy wouldn’t cover this cancellation either.
When Kim Wacek switches from AT&T to Comcast for a better rate, AT&T counters with a better offer. Then the company fails to honor its new rate. Can this bill be fixed?
John Osman’s custom countertops from Home Depot don’t fit his kitchen. The company won’t fix it. What now?
Mistakes happen — it’s a fact of life and of business. But when a mistake by two companies results in a customer losing $500, who should reimburse the client? That’s what Henry Vogt wants to know. His case raises some important questions about disclosure and ethics that could affect your next travel purchase.
Jean Charles Fourcade just wanted to enjoy a visit with his elderly father in France, but Avis put a dent in his plans by charging him well over the agreed-upon rate. Can we get Fourcade a refund?
If you have to ask if you were wrong, you already know that the answer is yes. This certainly was the case for Tiara Sampson — or it should have been.
Sampson’s story should be a warning to all travelers: Expect, and be prepared for, the worst — including delays on all legs of a trip. But if your travel company has delivered you from one location to the one specified on your ticket, then it has fulfilled its contract with you and is entitled to full payment.
Henry Yeh has enjoyed his 24-Hour Fitness membership for 13 years without incident. But now he has a complaint against them and wants $15,000 in compensation.
When Dave Dzurick rented a Chevy Spark from Hertz through Priceline, a Hertz agent persuaded him to spring for an upgrade. Priceline charges in advance for your wheels, but changing from the Spark to an Elantra would cost extra.
Just one problem: The agent who upgraded Dzurick in Milwaukee didn’t tell him.
When Noeleen and Eddie Newman got back home to Ireland, they were shocked to find an extra $1,200 charged to their credit card by Budget Rent A Car for their rental while visiting the U.S. After we got involved, Budget offered them a partial refund. Is it enough?
Margaret Quigley’s cable bill is too high and Vodafone won’t help her fix it. What’s more, it won’t even show her the contract. Can it do that?