Once in a blue moon, you come across a hard-luck story with a happy ending that involves an airline doing something nice for a passenger, even though it doesn’t have to. Nancy Pearson’s story of trying to get to Toronto for a surprise birthday party is one of them.
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contract of carriage
Megan Boing booked two tickets from Chicago to London on Virgin Atlantic Airways for her honeymoon. Then the airline canceled her flights. Normally, it would offer her two options: either a full refund or a new flight of its choosing. But that’s not what happened.
Vivian Polzin didn’t have a choice. A Delta Air Lines employee forced her to check a bag that contained a camera with priceless vacation snapshots. But when the carrier lost her camera, it had a choice — and it decided to hide behind its contract of carriage, which says it isn’t liable for electronic equipment in checked luggage.
When an airline doesn’t play by its own rules, what recourse do you have? Foujan Ziadlou wanted to know after having one of the worst experiences of her life on Northwest Airlines.
Does an airline owe you anything for a five-day delay? William Danylchuk was held up in Syracuse for the better part of the week, while trying to get home to Des Moines for Christmas. American Airlines offered him nothing for the inconvenience. Can it do that?
The passengers on a recent Continental Airlines flight 89 from Newark to Beijing were given an unwelcome lesson in patience. Halfway through the flight, their plane was diverted on a medical emergency and eventually returned to the states, where it was canceled. Then, the next day, the same passengers were finally sent to China. Are these air travelers owed anything for the trouble?
The next time your flight is delayed or canceled, you might want to think twice before whipping out your airline’s contract of carriage and demanding compensation. Airline employees don’t tolerate passengers with attitude — especially those invoking the legendary “Rule 240.”
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