When Mike Thompson boarded his American Airlines flight, he tried to bring a piece of carry-on luggage aboard. The gate agent refused to allow him to do so and ultimately threw him off the flight.
I know a few people who are early for everything — there’s a good chance they were even born early. But the majority of us have been late for something in our lifetimes. When the thing that you’re late for is a flight, call the airline. Nathaniel Brewer didn’t — and it cost him.
“We’re so sorry. This has never happened before.”
This was the response from a Norwegian Cruise Line (NCL) customer service agent to Lyle Larson’s complaint after the cruise line lost his family’s luggage while transferring it to their cruise ship. Larson heard it repeatedly during the cruise, along with promises that his missing luggage would arrive later that day or the next day.
It never did.
When Jefferson Aikin and his wife take a “Wanna Get Away” flight on Southwest, they are bumped from the flight — and given compensation for only one of their airfares. Can our advocates help them do better?
After Melanie Boock agrees to give up her seat on an oversold Spirit Airlines flight, she accepts two vouchers for future flights – only to find that they have almost no value. Our advocates wonder whether Spirit Airlines’ “bare fare” includes vouchers for two cents.
When Brianna Ryan received notice that her American Airlines flight was delayed, she worried that she wouldn’t have time to make a connecting flight. According to Ryan, an American customer service agent promised that if she booked a new flight on another airline, American Airlines would pay for it. But when she sought reimbursement for her new airfare, American denied her request.
How much is an involuntary downgrade from a first or business class airline seat to coach worth? It depends on the route and the entire ticket value.
Yesterday’s update from the trenches of consumer advocacy sparked an interesting debate. Do we leave consumers who don’t have a case
What would you do for a cheap airfare?
La Freta Carter Dalton’s son was boarding an EasyJet flight from London to Barcelona when the overhead bins ran out of space. A crewmember told him he couldn’t board with his laptop computer — it had to be checked.
Greg Melgares is a patient guy. But even his patience has limits. The refund from Southwest Airlines he’s been promised for a year still hasn’t arrived. Will the airline ever pay him?
Christine Glovier didn’t have an ideal travel experience when she flew from Philadelphia to Manchester, NH, on US Airways. But is an apology enough for what happened?
About half an hour into the redeye flight from Maui to Los Angeles last Wednesday, the cabin lights abruptly flashed
During the last week, several news outlets and bloggers — including most recently, the Arizona Daily Star — have breathlessly reported that Southwest Airlines quietly revised its contract to define mechanical delays as an “Act of God.”
Today’s award for most creative definition of an airline cancellation goes to JetBlue Airways. Back in February, after canceling Judith Ganz’ flight from Dulles to Boston — that’s right, canceling — it redefined its action as a “schedule change” in order to pocket her money.
As someone who is currently being sued, you might think I’m the last person who would support a new rule that would allow more people to file a lawsuit against an airline.
Talk is cheap. That’s the gist of the part of the latest government rulemaking that is likely to give airlines the biggest headache. Instead of just “strongly encouraging” the airlines to adopt customer service plans, the government wants them to put it in their contracts of carriage, the legal agreement between them and their customers.
Flight schedules change. It’s a simple fact of life in the air.
Once in a blue moon, you come across a hard-luck story with a happy ending that involves an airline doing something nice for a passenger, even though it doesn’t have to. Nancy Pearson’s story of trying to get to Toronto for a surprise birthday party is one of them.
Megan Boing booked two tickets from Chicago to London on Virgin Atlantic Airways for her honeymoon. Then the airline canceled her flights. Normally, it would offer her two options: either a full refund or a new flight of its choosing. But that’s not what happened.
Vivian Polzin didn’t have a choice. A Delta Air Lines employee forced her to check a bag that contained a camera with priceless vacation snapshots. But when the carrier lost her camera, it had a choice — and it decided to hide behind its contract of carriage, which says it isn’t liable for electronic equipment in checked luggage.
When an airline doesn’t play by its own rules, what recourse do you have? Foujan Ziadlou wanted to know after having one of the worst experiences of her life on Northwest Airlines.
Does an airline owe you anything for a five-day delay? William Danylchuk was held up in Syracuse for the better part of the week, while trying to get home to Des Moines for Christmas. American Airlines offered him nothing for the inconvenience. Can it do that?
The passengers on a recent Continental Airlines flight 89 from Newark to Beijing were given an unwelcome lesson in patience. Halfway through the flight, their plane was diverted on a medical emergency and eventually returned to the states, where it was canceled. Then, the next day, the same passengers were finally sent to China. Are these air travelers owed anything for the trouble?
The next time your flight is delayed or canceled, you might want to think twice before whipping out your airline’s contract of carriage and demanding compensation. Airline employees don’t tolerate passengers with attitude — especially those invoking the legendary “Rule 240.”