When someone promises you a refund, you expect to get all your money back, right? But not if you’re dealing with an airline. And not if you’re Leopoldo Yanez.
CONTINENTAL
The merger between Continental Airlines and United Airlines, which became official at the beginning of this month, is the airline combination passengers would like to unravel the most, a new poll shows.
In their push to become the biggest airline on the planet, Continental Airlines and United Airlines wasted no time posting a merger website this morning. Maybe they should have considered hiring an editor before they did.
More fallout from ExpressJet Airlines 2816 fiasco: The National Business Travel Association has thrown its weight behind a “turn back” rule for airlines, a remarkable reversal for an organization with a consistent pro-business and often pro-airline record.
Elliott is consumer advocate 
I'm on Facebook: Please "like" 
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an