Ah, the perils of airline codesharing! That’s the questionable but widespread practice of claiming another airline’s flight is yours. And it doesn’t always benefit the passenger, as Brad Albing will tell you.
Continental Airlines
It’s been a while since the last missing hotel reservation case, and here’s one with an interesting twist: The booking was made through an airline website.
When a flight attendant accidentally spills hot coffee on Sheryl Siegel, she’s offered an apology and a dry-cleaning voucher. But is it enough? She wants 100,000 miles, but the airline isn’t responding to her request. Now what?
When I wrote about “fees on top of fees” yesterday, several readers accused me of exaggerating. But Sergei Shevchuk wasn’t one of them. He’s been trying to recover an undisclosed reticketing fee of $25 he had to pay Continental Airlines for several months.
When Seth Kunis booked a Thanksgiving flight on Continental Airlines, it included a snack. It’s a small thing, he admits. But when Continental changed its onboard food program, he felt the airline had reneged on a deal.
You may have missed it, but Continental Airlines and United Airlines officially tied the knot on Oct. 1. And guess what? You might actually like the new United Airlines.
The Department of Justice green-lighted the Continental Airlines-United Airlines merger late last week, and now the corporate celebrity wedding seems like a done deal. The combined airline will be the world’s largest, but how will it do in the customer-service department?
Brian Petersmeyer gets an unpleasant surprise when he returns from Lima. His airline wants him to pay an extra $500 for his ticket. Turns out his agent forgot to charge him a change fee. Does he have to pay it? Does his agent? Or is Continental wrong?
Lori Kaufman didn’t mean to play the system. She just wanted to reschedule her flight so she could attend her grandmother’s funeral.
What’s in it for you?
If you find yourself holding a reservation without confirmed seat assignments, like James Dobson did, here’s how to fix it.
When Dimple Kelley used a service called Bill Me Later to book a Continental Airlines ticket for her son, Brian, she never imagined she’d be fighting with the payment company’s collection department half a year later. But then, no one can see a nightmare ending like this coming until it’s too late.
Kathleen Pierz is one happy Continental Airlines customer this morning. After a series of misunderstandings involving Delta Air Lines’ codesharing agreement with Continental, she’s been shown the ultimate courtesy. Delta might have another word for it, though. Here’s the situation: Last fall, Pierz booked a codeshare flight through Delta on Orbitz. When she checked in, [...]
Helen Teresa Roberts believes it did when she flew from Rome to Newark this summer. After Flight 43 was canceled, Continental Airlines offered her overnight accommodations and 660 euros, in accordance with EU 261, the European Union’s consumer protection law for air travelers.
Looks like British Airways may be shut down by a strike — just in time for the holidays. I’ll let the beat reporters dissect this story, but there’s one angle that appears to be getting overlooked: What’s going to happen to passengers with “codeshare” reservations?
Elliott is consumer advocate 
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