Who’s going to win the big game? No, not that game. I’m talking about the game businesses play with us.
You can always cancel.
Those are the four most dangerous words a consumer can hear.
They’re often preceded by: “Don’t worry!”
October was another wild month for reader complaints, with the number of grievances jumping an impressive 27 percent from a year ago and coming just a few cases short of tying an all-time record.
Something about Nina Bucki’s story doesn’t quite add up. She’d planned a trip to Poland with her two daughters, but didn’t take it. She asked our help in getting a refund or credit for her unused airfares.
In a do-it-yourself world, when shouldn’t you do it yourself? That’s sometimes hard to know with a consumer problem.
There are some days we wish we could take every case that we receive. The fact is, we can’t. And there are several reasons for that.
When Nicholas Nygaard and his wife returned home from a trip early to attend a family member’s funeral, he tried to reschedule his trip using Expedia. Then he found that Expedia had sold him tickets with the wrong dates. He asked our advocates for help in getting the dates corrected.
Tim Murphy booked flights on Expedia for himself, his wife and their four children for an Italian vacation. A strike by French air traffic controllers threw a wrench in their plans. Now he wants to know if his missed connections are fixable.
A law firm is using Anne Parr’s home address as its business address in the Real Yellow Pages. But she can’t reach anyone at YP to get the listing changed. Can our advocates help connect her to someone at YP who can correct the listing?
Don’t look now, but your consumer rights are vanishing.
What if they pulled the plug on this site? What if the stories you read here every day vanished? What if I stopped holding companies’ feet to the fire in the pages of the Washington Post, USA Today and in my syndicated columns?
If the recent news from Washington isn’t a little unsettling, maybe you should look again. A new administration has brought some unconventional thinking to the Oval Office, and the repercussions could be felt for years by American consumers.
Back in March, Christopher Bart booked six tickets to Geneva on Turkish Airlines with a stopover in Istanbul, but suddenly felt the need to change his plans when terrorists bombed the Istanbul Airport on June 28, killing 45.
Don’t get too comfy, corporate America. Last month’s dip in consumer complaints was only temporary.
American Airlines kept a tight grip on its title of most complained-about company last month, widening its lead for 2016, according to our latest tally of complaints.
One of the most enduring myths about the advocacy work you see on this site is that it’s easy.
As a consumer trying to get a fair shake today, it often seems as if no matter what you do, the cards are stacked against you. But some people go to such lengths trying to beat the system, it’s downright scary.
A scathing exposé on the Better Business Bureau has many consumers asking, if you can’t trust the BBB, who can you trust?
Lawrence Peter “Yogi” Berra, beloved New York Yankees Hall of Fame catcher, died Tuesday at the age of 90. Berra will be remembered for a lot of things.
As I write this, the printing presses are still cooling from publishing our latest executive contacts for Carlson Rezidor.
This is the cruise ship Shannon Tait’s mother was supposed to sail on. It was her bucket list cruise. Literally.
If you’re a news junkie, I have some good news for you: I’ve launched three new magazines on Flipboard, the
Henry Sheng makes me feel like a failure.
It’s that time of year when you follow the herd to the mall and gorge on the displays.
Did you know that when it comes to customer satisfaction, the United States falls short of the top 10, behind Russia, Poland and Chile? That the worst industry for service is social media? Or that the worst time to contact customer support is after 6 p.m.?
The most satisfying cases I handle as a consumer advocate aren’t the ones where I step in to save the day. It’s the times when you, the consumers, fix a problem without any outside help.