Travel blacklists: Turning tables on the industry

Maybe you’ve heard about Jason Puerner, or someone like him. Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list.

How to protect your customer rights even when no one else is

Kelly Lewis is worried. With a controversial new administration in power, she’s concerned that consumers like her will suffer. And for good reason. Corporate cheerleaders have been appointed to lead federal agencies dedicated to consumer protection. Much-needed regulations are about to be unceremoniously rolled back.

Get smart. Sign up for the newsletter.