If there’s one part of this site that’s magic, it’s our executive contacts. Just ask Edward Jackson, who was en route on a mission trip from Baltimore to Rio Negro, Brazil, when we cast a spell that helped him recover an American Airlines voucher.
“My honesty, integrity and character — not to mention my intelligence — is being publicly questioned and attacked,” Suzan French complained after we published a story about her dispute with AT&T. “That is unacceptable.”
Sharon Pettibone’s AT&T phone stops working. Good thing it’s under warranty. Not-so-good: AT&T confuses it with another returned phone, charging her $749. Is this phone problem fixable?
I can hardly believe it myself. Normally, the first week of the year is slow — really slow. But not 2018. It makes me wonder if something is amiss. I’ll tell you about that in a second.
The consumer advocacy you see on this site may be free, but it’s not cheap.
Everything you see is funded by individual supporters like you. And if it weren’t for the cases we resolve and cover here every day — your cases — this would be just another navel-gazing complaint blog.
My advocacy team and I are beyond grateful for your support. It’s more important than ever.
It’s been an incredible year for consumer advocacy. Beyond what anyone could have imagined.
My advocacy team and I are shocked by this year’s numbers — but in a good way. We’ve welcomed more visitors to the site, come to the aid of more readers, and had more help from you, our valued supporters.
In short, it’s been the best year ever.
Well, we made it! This is my last post of 2017.
This is the Wild Thing. It’s a fun, practical luggage ID made by our friends at Pomchies right here in my home state of Arizona. I’ve given away this frilly fabric accessory, called a Pom ID, to supporters of my website for the last few years.
Their advocacy results in big, embarrassing airline fines. They’ve helped create federal agencies that make air travel safer. And they’ve brought competition and transparency to the skies.
This is it. If you’ve been waiting for the right moment to join the fundraiser for my consumer advocacy site, today’s the day.
If you’re a regular reader of this site, you probably think you know a lot about the advocacy work we do here every day.
Can we talk about entitlement?
Sheryl and Greg Sneathen sent Christmas gifts that didn’t arrive on time. Instead of blaming Santa, they went after UPS. But did they forget a little something?
Is there a magic word or phrase you can deploy for a lighting-fast, foolproof, 100 percent certain resolution? I’m asked that question often.
The answer is yes: please.
Peter Roithmayr bought his wife a new phone for her birthday. It was an excellent gift, but apparently not good enough, at least according to her wireless carrier.
Do you suffer from verbosity? Unfortunately, this long-winded style of communication can be disastrous to advocacy efforts. As consumer advocates we know that there is a well-tested formula to a successful mediation between a consumer and a company — and it all begins with a well-worded letter of complaint.
It sounds like Sandra Mather has a reasonable case against British Airways. If only she would pursue it.
In case you didn’t notice, we had a busy, exciting — and in many cases, controversial — year. That’s the kind of year it was for advocacy, helping those who needed it, or as our own Christopher Elliott likes to say, comforting the afflicted and afflicting the comfortable.
Consumer advocacy is not for the timid.
How do you make your favorite advocacy site even better?
Collect a ton of metrics about your best stories.
Listen to your readers.
That’s what you expect from us. And that’s what you’re about to get.
If you hear the theme to “Mission: Impossible” whenever you click on this site, you’re not alone. Sometimes I do, too.
I mean, look at some of these cases. Consumers are often out of options when they arrive here on the Ellis Island of consumer rights. They’re at the end of their proverbial rope, painted into a corner, stuck.
If you’re a regular commenter on this site, January sure was an interesting month for you. It was for me.