In-flight wireless Internet connections are almost universally available. They’re also almost universally unreliable, slow and expensive.
Three American airlines offer the most onboard wireless Internet connections worldwide, according to new research.
What is an airline’s promise worth? Katherine and Matthew Ostroff would like to know after a recent US Airways flight
It was the right time, but the wrong terminal.
Michele Kelly’s recent Alaska cruise got off to a bad start, and she blames JetBlue Airways for it. First, for
Robin Myer’s phone doesn’t work. Neither does her daughter’s. T-Mobile doesn’t seem to care. Can their phones be fixed?
Konstantin Goranovic’s wife’s T-Mobile phone doesn’t work. Never has. He wants out of his contract. But T-Mobile won’t let him. Why not?
Barbara Shurr’s European riverboat cruise was “wonderful” — until the very end.
What could be more absurd than paying a surcharge for a wireless Internet connection at your hotel?
Close calls are the narrative glue of aviation journalism. Where would we be without stories of near-misses, mechanical failures and emergency landings?
Michael Rosenthal is promised a high-speed Internet connection when he reserves a room at the Ramada Charleston through Hotels.com. Problem is, there’s no connection in the Ramada’s rooms when he checks in. What now?
Joshua Smith’s fiancee spends an extra day in Athens after her airline forces her to recheck her luggage. Whose fault is this snafu? Her online agent’s? The airline’s? Or hers? And what, if anything, can be done about it?
At first glance, Deanna Dawkins’ flight itinerary from Jacksonville, Fla., to London looked perfectly normal. There was only a change of plane in New York, according to Travelocity.
If there’s just one thing we’ve learned this week, it’s that alcohol and booking travel don’t mix. And just in case you had your doubts, here’s yet another case in which booze may — and I stress the may — have played a role, at least according to the airline.
There’s been an interesting question raised by an earlier post about Southwest Airlines’ lost-and-found luggage debacle. What role, if any, did yours truly play in retrieving the passenger’s bag?