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CONFIRMATION

“I am jaw-droppingly amazed at the lack of customer service”

February 17, 2010

Here’s a common problem for travelers who book a hotel room online: Once they “confirm” their accommodations with a credit card, the hotel doesn’t assign a room, leaving them wondering if they’ll have a place to stay.

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Here’s a receipt for your airline ticket (PS, you don’t have a ticket)

November 17, 2009

Doris Weller booked a set of roundtrip tickets from Wichita, Kan., to Houston on AirTran recently. Her husband, Lawrence, needed to be in Houston for an important medical treatment. The airline sent her a confirmation. But it wasn’t the kind of confirmation she expected.

27 comments