It looks like Michael Burz won’t be coming home for the holidays after Jetstar rejects his credit card. Unless, of
When Anne Maertz receives emails from Expedia indicating that her upcoming flight on Norwegian Airlines is “booked and confirmed,” she takes the online travel agency at its word. But when she arrives at the airport, Norwegian claims that she doesn’t have a ticket. Can our advocates help her get a refund for the new airfare she was forced to purchase?
Carol Harvey says she canceled her Southwest Airlines ticket. Southwest says she was a no-show. Who’s right?
When Seble Mengiste reschedules a trip because of terrorism fears, she loses her reservation. Can we help her find it?
Karen Coy-Romano books a nonrefundable hotel reservation using the travel website Amoma.com. A day after she receives her reservation confirmation, she notices it’s incorrect.
Gail Creath didn’t confirm her Aeroméxico ticket was booked for the correct date, and the flight left without her. Although the airline was willing to reinstate her ticket for a fee, she didn’t like that option — we don’t recommend what she did next.
Wendy Mettger made two hotel reservations for her upcoming trip to Sicily and ended up canceling both. She contacted us for help obtaining confirmation of these cancellation transactions. But when we searched through her meticulous paper trail, we found that she already had a firm cancellation for the reservation that she was concerned about.
So where was the problem?
When Karen Shiu tries to adjust her flight via the United Airlines website, she is shocked to find an additional $6,000 charged to her credit card. Can we help straighten out this online flight fiasco?
When Guy Phillips’ musical tickets arrive with the wrong date and price, no one will help him correct the errors. Can our advocates fix his tickets?
Joe Kim orders a tablet from Kmart.com, but it never arrives. Now they’re balking at a refund. What gives?
Ralph Campbell’s online order with Bed Bath & Beyond is missing in action. Why won’t anyone help him?
Peter Asimov’s airline ticket doesn’t get booked as expected. Is his online travel agency trying to rip him off?
Nothing could have prepared Jeff White for the shock he got after printing his boarding pass for a recent Delta Air Lines flight from Pensacola, Fla., to Albany, N.Y., by way of Atlanta. Right there, next to his name, was a confirmation code that proclaimed: “H8GAYS.”
When Lefteris Michailidis didn’t get a confirmation email from Priceline for a recent three-night hotel stay in London, he thought his bid wasn’t accepted.
One of the cardinal rules of getting better customer service is keeping meticulous records. When you’re booking online, a screen shot of the purchase is your trump card.
Here’s a common problem for travelers who book a hotel room online: Once they “confirm” their accommodations with a credit card, the hotel doesn’t assign a room, leaving them wondering if they’ll have a place to stay.
Doris Weller booked a set of roundtrip tickets from Wichita, Kan., to Houston on AirTran recently. Her husband, Lawrence, needed to be in Houston for an important medical treatment. The airline sent her a confirmation. But it wasn’t the kind of confirmation she expected.