You probably know what Melanie Frazier felt like when she recently tried to book a flight from Portland, Maine, to Atlanta.
After Jennifer Poff pays Groupon $125 for a laptop computer, it doesn’t deliver. But Groupon insists the laptop was shipped and won’t respond to her requests to send the laptop or refund the money.
Kirk Miller’s case against Samsung is compelling. It involves a badly botched repair and a corporation that went into “quiet” mode, as companies do all too well.
Reiner Keller’s Apple iMac has been on the blink for the last three years. Why won’t the company replace the defective computer?
While many of us are technologically savvy and can instantly recognize an email or internet scam, there is a vulnerable population that can’t.
Weary of the “awful” hour-long forced updates his Windows computer forced him to periodically endure, usually during prime work hours, Kia Farhang recently abandoned his PC operating system. He switched to Linux, an open-source OS.
Katherine Szczerbinski’s Lenovo laptop is a lemon. Can she get the manufacturer — or Best Buy — to fix it?
Rachel Huff’s Acer laptop breaks again, and this time she has an unhappy 11-year-old to contend with. Can we help?
Catastrophic computer outages that paralyze an entire airline are few and far between. Except this summer.
The on-board computer on Shannon Stout’s Ford Escape went on the blink. It’s out of warranty. Is she out of luck?
My Lenovo ThinkPad computer is old — at least old in laptop computer terms — plus, it’s big, heavy, and clunky. Chances of the person right in front of me going through the TSA security at Chicago’s Midway Airport having almost exactly the same computer should have been slim to none.
Geri Bain’s “hot” computer is missing in action. Why won’t Dell repair it? And why won’t it return her laptop?