By now, my friends, you must know that these “in” box polls have a certain randomness and statistical irrelevance to them.
complaints
Expedia. That’s according to a survey of my authoritative email “in” box, which contains seven years of complaint data from travelers. Coming in second? Travelocity, followed by Orbitz.
What kind of a complainer are you?
When the nation’s third-largest airline stops taking complaints by phone, what does that mean? Yesterday’s news that United Airlines would shutter an Indian call center that took compliments or complaints after a flight, telling customers to send a letter or e-mail instead, has a lot of air travelers scratching their heads. I count myself among them.
The number of travel and timeshare complaints filed with the Federal Trade Commission nearly doubled last year, jumping from 6,712 cases to 14,903 cases. As a whole, the travel category rose from 12th to 9th place, accounting for roughly 2 percent of all consumer grievances received by the federal agency.
You don’t have to be a travel expert to know that 2007 was a bad year for airline service. But just how bad wasn’t clear until this morning. That’s when the government released its official numbers for domestic airlines, showing that in almost every major category, airline service is circling the drain.
Elliott is consumer advocate 
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