What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

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Car rental FAIL? Industry misses a “D” by one point — again

November 17, 2009

Pretend, for a minute, that car rental companies are high school students. The average class grade on a recet test is 73 percent, which is a C- and, truth be told, just a point away from a D.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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Car rental FAIL? Industry misses a “D” by one point — again

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