Michelle Frias wants $10 million from Comcast. No joke. That’s what she says the value of her claim against the cable giant is.
Nancy Evans has a strong case. Too strong of a case. This is going to sound strange, but my advocates and I can’t help her because her case against Comcast sounds … too good to be true.
Billing cycles can really mess with your head.
Don’t take my word for it. Consider what happened to Michael Dearing, a registered nurse from Chicago, when Comcast adjusted — or in his words “played with” — his billing cycles recently.
Warning: This post contains language that may not be appropriate for a family audience. It’s no secret that employees sometimes
Comcast had a surprise for Peter Hoagland at the end of 2016 — and it wasn’t a good one. The cable giant first raised his bill by 40 percent. He asked it to reconsider the raise, and it agreed to lower his bill to $103 a month.
Karen Flanagan is having a communication breakdown with Comcast. Can our advocates fix the problem?
When Jeff McCabe found two charges by Comcast on his credit card one month, he disputed one of them. But over the next three months, he found himself fighting Comcast over the duplicate charge. He asked our advocates to help him straighten out his account.
When Rosemary Kukla opened this month’s Comcast bill, she was in for an early Halloween surprise.
Every now and then, a case crosses my desk that’s so egregiously wrong that I don’t have to wait to see the paperwork. It’s time to get busy.
Even though three Comcast technicians have visited Sheldon Masel’s house, they still can’t install a working phone. What now?
For 8 years, Anthony LaMantia was a loyal Comcast customer. In 2015, he moved his office from Charleston S.C., to the neighboring town of Mount Pleasant, and ran into trouble when he called Comcast to move his line.
Dan Blasingame’s Comcast Internet service doesn’t work. So why is it referring his bill to a collections agency?
Some cases are just a lost cause. I suspect Tony Cannon’s is one of them.
Researching company executive contacts can be a thankless job.
If any company can make you forget your manners, it’s gotta be Comcast.
But that’s still no excuse for how one of our readers behaved when confronted by a billing problem with the cable behemoth — a slip that basically doomed her case to our circular file.
It has been called the worst company in America. But even bad companies can do good.
Shelby Becker is trying to leave Comcast. Its latest trick: lying to her about a price. Can this relationship be saved?
Comcast owes Cathy Coffey $5,800. Why is it taking so long to refund her?
Malvina Nicoll was frustrated with Comcast to the point of tears.
Get in line. There’s a reason it’s been called the worst company in America.
When Jennifer Ferris re-ups with Comcast, the cable company downgrades her account. Is there any way out?
Customer service horror stories cross my desk every day. Barbara DeLeon was one that I couldn’t not write about. It
John Baker’s takedown of bad airline math topped our list of this week’s stories. Is anyone surprised?
Comcast has sent a collection agency after Theresa Weir. Is it going after the wrong customers?
Lynn Tirums is hit with an early termination fee after Comcast helps her “reduce” her bill. Now it won’t return
Comcast. The mere mention of the company is enough to make you want to click away. It’s been called America’s
It started with a message to @Comcastcares, the Twitter account for Comcast’s customer service department. “Without a doubt the worst
What could be worse than employees who call their customer a**holes? Maybe it’s employees who treat their customers like them.