Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund?
How much is a flight between Boston and New York worth? Anastasia Ivanenko is asking after American Airlines canceled the last leg of her flight home from St. Petersburg, Russia.
All she’s received is a $26 refund.
It just wasn’t David Ababio’s day.
His back was injured and he couldn’t walk quickly. Then the airport bus wasn’t running. He arrived at the KLM counter ten minutes too late to check in for his flight. And then he learned that KLM considered him a “no-show” for his flight and canceled his itinerary.
When Ramiro Cruz is prevented from boarding his flight home from Paris, he asks our response team to help him recover the cost of his new air ticket. Can our advocates cut through a fog of code-sharing and contracted fares to get Cruz his airfare back?
Last March, Sharon Mixon bought two tickets from Orlando to Auckland, New Zealand. But a month before departure, she realized that the names on the tickets didn’t exactly match the names on their passports. In today’s travel environment that could have created big problems during their trip. As it turns out, it created big problems before the trip even began.
When Taylor Helsel’s flight is canceled because of bad weather, she’s rebooked and downgraded to economy class. Is she owed a refund?
Travel agents are supposed to help. But Rachel Jordan could be forgiven for thinking otherwise when her agent couldn’t — or wouldn’t — straighten out the ticketing errors United Airlines made with her family’s flights.
When is an e-ticket not an e-ticket? Liz Fouksman found out the hard way when KLM refused to honor her reservation, forcing her to buy a new ticket.
John Kozlowski’s son Alexander and a traveling companion missed their flight out of Berlin, so they paid the change fee to book a later flight. They never had a chance to make the connection.
All Ronald LaPedis wants to do is fly from San Francisco to Bangalore, India, in relative comfort. But a codesharing upgrade nightmare threatens to send him to the back of the plane.
Liz Vivas is stuck with an “invalid” ticket on a codeshare flight from Columbus, Ohio, to Lima, Peru. But who’s responsible?
When a leg of Michael McManus’ flight from Frankfurt to Venice is canceled, a Lufthansa agent promises to reimburse him
Donna Whalen played American Airlines’ credit card game, thinking she’d get “free checked bags.” She lost.
Glennellen Pace and her husband are missing thousands of frequent flier miles after a trip to Australia and New Zealand. Is there any way to find them?
Melissa Sigritz is forced to pay $2,450 to get back home after her airline leaves her stranded in China. Is she entitled to a refund?
To the airline apologists who rushed to the defense of an industry that lies by pretending other companies’ products are its own — a dirty trick called “codesharing” — I have just one thing to say: meet Lisa Waters.
Jay Middour’s flight to the Bahamas never happens because of a code-sharing disaster. His vacation is ruined and the airline still has his money. Can this trip be saved?
Ah, the perils of airline codesharing! That’s the questionable but widespread practice of claiming another airline’s flight is yours. And it doesn’t always benefit the passenger, as Brad Albing will tell you.
Codesharing, or allowing multiple airlines to sell tickets on the same flight as if it were their own, can lead to a lot of confusion. And it’s more than just a matter of, “What flight am I on?”
Kathleen Pierz is one happy Continental Airlines customer this morning. After a series of misunderstandings involving Delta Air Lines’ codesharing
Llouellynde Orahood’s flight from Los Angeles to Dallas has all the makings of a trip from hell, including weather delays, cancellations and almost-missed flights. What could be worse? Having to pay again for the same tickets. Now, neither the airlines nor her online travel agency is willing to help her recover the money she should have never had to spend. Is there any hope for a refund?
The Transportation Department has fined three airlines for consumer rule violations, signaling a new “get-tough” approach to the airline industry, if not in practice, then at least in principle.
In a surprise move, the Department of Transportation has fined two airlines for failing to disclose codesharing flights and disregarding their denied-boarding rules. United Airlines faces $80,000 in penalties for neglecting to inform travelers that certain flights were operated by another airline. And Delta Air Lines is being fined $375,000 for bumping passengers from its flights without compensation.
Air travel sure can be a confusing experience. Just ask Patricia Lapadula, who recently bought a ticket on United Airlines through Cheaptickets.com. At least that’s what she thought.