Injured on a flight? Don’t forget to file a report

“Please be careful when opening the overhead bins, as items may have shifted during flight.” If you’re a frequent traveler like me, you’ve heard that phrase so many times that you could give the instructions yourself.

But what happens when a flight attendant fails to heed that warning? Sin Nga Ho found out on a recent flight, and she asked us to help her get compensation for her injuries.

Why won’t American pay for my Delta flight?

When Brianna Ryan received notice that her American Airlines flight was delayed, she worried that she wouldn’t have time to make a connecting flight. According to Ryan, an American customer service agent promised that if she booked a new flight on another airline, American Airlines would pay for it. But when she sought reimbursement for her new airfare, American denied her request.

Alamo charged me for two extra days — after I returned my car and flew home

When Rachel Lipnoski returns her Alamo car rental and dashes off to catch her flight home, she neglects to hold on to her receipt. This becomes an expensive problem when days later she receives an updated bill — one that charges her for two extra days.

A 50th wedding anniversary trip without luggage thanks to Aer Lingus

When Joe Golding and his wife flew from Chicago to Ireland on Aer Lingus to celebrate their 50th wedding anniversary, the airline lost their luggage on the way. The couple spent three days traveling without their luggage before it was found and delivered to them. Golding subsequently filed a lost luggage claim, but three months later it still had not been processed. Can our advocates help him get reimbursed?

American Airlines canceled my flight three days in a row. What does it owe me?

When Andre Yavetsky tried to fly from Chicago to Madrid on American Airlines, his flight was diverted to JFK, and he unexpectedly spent three days in New York. American initially offered him 15,000 miles in compensation, but Yavetsky wants more.

Where is my refund, Hawaiian Airlines?

If there were a movie titled “Escape from Hawaii,” Chaya Friedman could be the star. She and her husband are stuck on the island of Molokai and miss their connection in Honolulu to get home to the Chicago area. She is forced to buy tickets on another airline in order to make it to Honolulu on time. Can our advocates help her get reimbursed for her expenses?

When you ask for too much, your rightful claim can be overlooked

Taylor Jennings has a tough time getting his bags from Baton Rouge, La., to Cleveland. Then his flight home to Louisiana is canceled. Rather than wait three days for a new Delta Air Lines flight, he takes matters into his own hands by buying his own ticket from American Airlines and returning home the next day. Naturally, he expects Delta to reimburse him for his American ticket. Unfortunately, this was not the best way to handle the situation. Can our advocates help him get reimbursed nevertheless?

Your credit card’s “free” trip insurance may not offer the protection you need

When Monique Tubb’s adult daughter was injured while vacationing in Colorado, she canceled the rest of her trip and flew home immediately. Tubb was confident that her UnitedPlus Explorer card’s complimentary trip insurance would cover all the additional expenses. It didn’t. And now she wants to know why her full claim was not paid.

Delta delayed our flight and the stress almost made my wife miscarry our baby

Darren Johnson and his wife were forced to cut short their trip to St. Thomas in order to return to Salt Lake City to be with their daughter, who needed major surgery. On the way home, Johnson and his wife found themselves stuck in the Atlanta airport during the infamous Delta computer outage of August 2016.

Yes, a scratch on your rental car will be an “issue” — an expensive one

How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill.

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