Erika Spott is a card-carrying member of Choice Hotels’ loyalty program, and she gives the hotel chain her business because she can always count on getting clean, reasonably-priced room.
CHOICE HOTELS
Les Schrenk is not a rock star. He’s a law-abiding, 86-year-old World War II hero who is a model hotel guest.
Can a hotel refuse to honor your reservation because you won’t show your identification? That’s not a hypothetical question. Nick Cataldo contacted me earlier this week because he’d been denied a room at a Sleep Inn property in Birmingham, Ala. Here’s his story.
Elliott is consumer advocate 
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WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an