If you though your last trip was bad, you might want to talk with James Liu before complaining about it.
CHINA
Suzanne Baxter’s husband falls ill on a trip to China, forcing the couple to file a claim on their travel insurance policy. Three months later, there’s no sign of the money and the Baxters feel as if the insurance company is stringing them along. Are they? And if so, is there anything they can do?

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an