Alaska Airlines pays Ashley Cates $239 when she’s bumped from her flight. Then it stops payment on the check. Why? And is there anything she can do to get the money back?
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It’s been a year since Anita Isaia’s cruise, but the insurance claim she made through a company that offered traveler “protection” is apparently lost at sea. Will she ever get her $675 back? Find out.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an