When Christine Gaesser is forced to cancel her flight on Aer Lingus, the airline sends her a refund check that her bank won’t cash and ignores her request for a credit. Can our advocates persuade Aer Lingus to issue Gaesser a refund in a form she can use?
Ask Richard Brigleb about gift cards, and he’ll tell you about the $200 worth of plastic for a wine store and local restaurant he just found in his kitchen drawer.
After Janet Mosher surrenders her checked bag to Austrian Airlines, a representative surprises her by weighing it — and charging her extra. Why not give her an opportunity to repack?
When Justin Cohen’s Volvo dealership loses his check, should he lose his car?
Jayne Hanlin is a regular reader of this site. And when I say regular, I mean regular. Not a day seems to go by that I don’t get a comment or an encouraging note from her.
It’s time to confront one of the most glaring double standards in business: you pay the maximum, they pay the minimum.
When Kim Hammack’s AirTran flight from from Orlando to Dayton, Ohio, was oversold, the airline offered her a check to give up her seat. She took it.
Shirley Mohamed’s 87-year-old husband had a car accident last spring. Fortunately, their insurance covered the cost of renting a car from Avis.
It’s easy to think this is a travel site, considering all the airline and loyalty program complaints I handle every
The ability to check a bag used to be included in your airline ticket. Not anymore. Here’s my advice.
Sometimes, your hotel visit gets cut short by unexpected circumstances. Here’s when you should consider calling it a day.
You’re a smart consumer. Otherwise you wouldn’t be reading this.
David Garcia writes two checks to Macy’s, but they’re deposited in the wrong place. Now it can’t help him fix the problem. How can he fix this problem?
Add the word “breaks guitars” after any company, and everyone knows exactly what you’re talking about.
Bob Dolan thought the $1,750 check he received from a stranger had cleared with his bank. He thought wrong — and now he believes he’s been scammed.
Alaska Airlines pays Ashley Cates $239 when she’s bumped from her flight. Then it stops payment on the check. Why? And is there anything she can do to get the money back?
It’s been a year since Anita Isaia’s cruise, but the insurance claim she made through a company that offered traveler “protection” is apparently lost at sea. Will she ever get her $675 back? Find out.