Here’s a novel idea for eluding a bogus car rental damage claim while you’re overseas: cancel your credit card and change your email address. That advice comes to us by way of reader William Muto, who used the strategy to fend off a fraudulent claim in Frankfurt recently.
CHARGES
That would be American Airlines, according to the latest government-reported numbers for 2009. The rest of the list may surprise you even more.
Payphones may be an endangered species, but they are not unprofitable. Not if they’re in places frequented by travelers.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an