“I’m hoping you can help my son with a situation,” Brad Lessem wrote to me a few days ago.
CHANGE FEE
Dotti Cahill thought she had a $150 ticket credit on Delta Air Lines. She thought wrong.
Jen Knight’s family was looking forward to an all-inclusive vacation in Ocho Rios, Jamaica, until the resort sent her some bad news: Her hotel, Beaches Boscobel, would be closed for renovations.
Brian Petersmeyer gets an unpleasant surprise when he returns from Lima. His airline wants him to pay an extra $500 for his ticket. Turns out his agent forgot to charge him a change fee. Does he have to pay it? Does his agent? Or is Continental wrong?
Call it the “missed flight” penalty. Katerina Naumenko, a medical student in Grenada, had to shell out an extra $742 when she missed a connecting flight in Port of Spain, Trinidad.
Elliott is consumer advocate 
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