After a trip to the ER, Celebrity cruises into exceptional customer service

Greg and Linda Smith’s well-deserved Celebrity cruise to Alaska was just what the doctor ordered.

But their doctor’s orders quickly changed to emergency care just before departure when Linda needed surgery — stat.

Before anyone could ponder the possibility of bidding buh-bye to their pricey cruise investment, Celebrity stunned the Smiths, of Boulder, Colo., with a huge save.

Our cruise sailed away without us — 3 hours early!

Donna Klemond’s Celebrity Cruises ship departs three hours early – just as she arrives at the port of embarkation. Neither Celebrity, her travel insurance company nor her travel agent will help compensate her for the cost of the cruise. Can our advocates get them to weigh anchor on issuing her a refund?

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