“I’m a long-time agent with Alamo,” the email began. “I’d rather remain anonymous, if you don’t mind.” He had seen a recent complaint on this site about a company location changing its car classifications to save money, and had some disturbing news: Alamo was overhauling its categories company-wide. Apparently, less is more.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an