Hertz allowed me to cancel, but can Economy Bookings keep my money?

Days before Hurricane Irma hits Florida, a representative of Economy Bookings informs Stephen Sherman that he can cancel his Palm Beach-area Thrifty car rental with no penalty. So why is the company still holding on to his money two months later?

Can you successfully fight a bogus car rental agency damage claim?

During Allan Solomon’s recent visit to Spain, he rented a car with a manual transmission from Thrifty Car Rental in Granada. But it broke down an hour outside of Ronda, and he had to call Thrifty to send a tow truck. Now Hertz, the parent company of Thrifty, is billing Solomon for the transmission repair.

Dollar hit me with $255 in administrative fees

Garry Woessner rents a car, but turns down the offer of renting an electronic toll pass. You can see how much this misstep cost him. How do you keep toll authorities from making it “E-Z” to overcharge you, and how can we help Woessner appeal the charges?

I agreed to pay $26 for car rental insurance, but was charged $26 per day. Can you help me get a refund?

When Frank Diss rents a car in San Antonio, he accepts an agent’s offer of optional insurance coverage for a one-time cost of $26 for the entire term of his rental. But when Diss returns the car, he’s billed $208 more than he expected. Does he deserve a refund?

Yes, a scratch on your rental car will be an “issue” — an expensive one

How much should you trust what a car rental employee says when you’re told a scratch on the vehicle won’t be an issue? Jason Puerner learns the hard way that the employee’s spoken assurance won’t protect you from a big repair bill.

Am I responsible for maintaining the fluids in my rental car?

Doesn’t a renter have a reasonable expectation that fluids have been topped off before each rental? Isn’t the fact that someone else deals with maintenance part of the enjoyment of a vacation rental car? Is there a difference here between what the rental car contract may say and what the right thing is for the rental car company to do in this situation? Do rental car customers have a right to assume that routine maintenance has been performed on the car they’re receiving?

Get smart. Sign up for the newsletter.