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CAPITOL ONE

Hassled over my ‘no hassle’ miles

August 3, 2008

Jan Venegas buys tickets to Hawaii with her Capital One “No Hassle” miles. But when her airline goes out of business, her credit card company refuses to return the hard-earned awards. Is Venegas stuck with a worthless ticket?

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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Hassled over my ‘no hassle’ miles

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