Bernadine Fong enjoyed the outbound portion of her round-trip flight from San Francisco to Newark without incident. But her return trip is a different story. At check-in, United Airlines informs a stunned Fong that she had been a no-show for that original flight. As a result, her ticket home has been canceled. Can we help straighten out this flight fiasco and get her a refund for the one-way ticket she was forced to purchase?
Smart travelers know the importance of leaving plenty of time between connecting flights to protect themselves from problems caused by delays.
All passengers were aboard William Kaighn’s American Airlines flight to Phoenix. The doors were secured, and they were waiting to push back from the jetway when the captain announced that everyone would have to deplane and board a different aircraft at another gate.
And then, Kaighn tells our advocates, an entirely different group of passengers boarded that plane, and after fuel was added, took off for the East Coast.
“These researchers for Chris Elliott respond with more legalese than the cotton-pickin’ insurance company did.”
This was the response we received from Donald Norton to a question we asked him about his case.
Our advocates often need to follow up with additional questions to determine whether we can help consumers requesting our assistance. We do this when we receive help requests with information that appears to be unclear or incomplete. Most of these consumers are happy to provide us with the answers to our questions, but some take offense. When that happens, we can’t help them.
When Brenda Alvarez’s flights to Costa Rica are canceled because of Hurricane Irma, she tries to secure a refund from American Airlines but it only offers 10 percent of the original cost of her flights. She wants to know if we can help her get more.
Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him.
Two of Richard Come’s co-workers are affected by a blockade of Qatar, a small country on the Arabian Peninsula that extends into the Persian Gulf and shares its southern land border with Saudi Arabia. Several of Qatar’s neighbors have suspended diplomatic relations and air traffic and accused Qatar of supporting terrorism.
A few days after confirming her purchase of an online certification course, Jessica Smith asks a few of her friends and colleagues about it. They encourage her to cancel. Is she entitled to a refund?
Stop me if you’ve heard this one before. Kahtan Daker bought a ticket on Turkish Airlines and said he canceled it 20 minutes later (“within the 24-hour grace period,” he told us). The airline is refusing to refund his money.
Dawn O’Brien and her family planned to fly from Cleveland to Hilton Head, S.C., for a family function. But Allegiant Air had other plans.
Kerli Kundla desperately wants a refund for her canceled Airbnb reservation. But even though her host was willing to issue her a partial refund, Airbnb was not.
When Paul Whittall plans a trip for his son on American Airlines, he is disappointed when it becomes a trip in vain. A canceled connection with no available flights leaves only one option — to return home. American offers a voucher — but that is not enough.
Janet Holzhauer is certain she had canceled her Southwest Airlines “Wanna Get Away” reservation. However, Southwest is less certain. The flight took off without her, and she was considered a “no-show.” When is a cancellation not a cancellation, and what can our advocates do to help?
Frank Pirri asked us for help with not one but two Princess World Cruises that he and his wife needed to cancel because of a sudden, serious medical diagnosis. But without travel insurance we thought that they would be out of luck. Happily, in this case, we were wrong.
But should you expect the same results? The short answer is no.
When Sarah Noehl’s airline ticket price doubles, she tries to cancel her purchase. Instead, she ends up with a booking that can’t be canceled. How does she get out of this mess?
Dale Reed’s American Airlines flight is canceled because of weather, but then reinstated. Should the company cover his hotel costs — or is that a lost cause?
How confident are you traveling? With threats of terror around the globe and actual incidents like the Russian Metrojet plane that fell apart over Egypt last week, it’s getting dicey for travelers.
Deanna Nielsen booked a multiple-leg itinerary on British Airways from San Francisco to Nairobi, Kenya, with a stopover in London in February. She purchased the trip through Diamond Resorts, which describes itself as a “full service hospitality and vacation ownership company.”