Adelaide Northrop’s preferred accommodation in St John, U.S. Virgin Islands, is unavailable so she books an alternative hotel through Tripadvisor that is advertised as having a zero penalty cancellation policy. When her first choice suddenly offers her a reservation, she happily confirms. The problem? Tripadvisor charges her a $911 cancellation fee.
If you double-book a shore excursion on your cruise, are you entitled to a refund for your missed tour?
Diane Kolett and her husband would like to know, because they experienced this on a recent vacation.
When is a typographical error really not one? Lisa Helmer found out the hard way when she lost her deposit for a hotel room in South Florida.
Joshua Perry canceled his reservation at the Hyatt on learning that he couldn’t bring his dog. The Hyatt assured Perry that it wouldn’t charge him for the room, but it did so anyway — and successfully challenged his credit card chargeback.
Why did Perry have to pay for a room he couldn’t use?
Zelma Friedling booked a Caribbean cruise a year in advance but canceled after two hurricanes hit the islands they were scheduled to visit. The cruise line refunded the money she paid for the cruise, but neither the cruise line nor the travel insurance company will refund what she paid for travel insurance.
Will we help her get her money back?
Jan Peterson booked a weekend at the Bide-A-Wee Inn & Cottages in Pacific Grove, Calif. earlier this year. Then her father-in-law’s condition deteriorated, forcing her to cancel her trip. And then, more bad news: The hotel imposed a 30-day cancellation period because of a special event in town.
When Mike Foley cancels his resort reservation, Hotels.com promises him a refund. But more than a year later, his $1,400 is still missing.
David Sadowski and his wife missed their flight because of brush fires in Tampa. They lost their original tickets, and had to buy new tickets that cost significantly more.
Carol Harvey says she canceled her Southwest Airlines ticket. Southwest says she was a no-show. Who’s right?
A few days after confirming her purchase of an online certification course, Jessica Smith asks a few of her friends and colleagues about it. They encourage her to cancel. Is she entitled to a refund?
Luis Gonzalez of Miami is out $570. He wants us to help him get his money back. It all comes down to taking the time to read what is on your computer screen before you click the button that says “buy.”
American Airlines canceled Gabriel Baisan’s return flight because of a shortage of crew members. With no American flights available until the following day, Baisan was forced to book a flight on Southwest Airlines. He could not miss another day of work. Baisan is asking American to reimburse him for a portion of his ticket. American’s answer? No.
When John Joseph and his wife planned a trip to Universal Studios, they thought it might be a good idea to purchase travel insurance. After all, they were paying a great deal of money for their trip, and they wanted to make sure they could get it back if they weren’t able to go. They purchased a “cancel-for-any-reason” policy through AAA Travel for their Universal Vacation Package.
Lisa Pittman buys tickets for herself and her husband to fly from Bali to Singapore. But when AirAsia reschedules the flight, it promises her a refund. Five months later, Pittman is still waiting.
When Joan Aarestad contacts Norwegian Airlines for a ticket refund after her son breaks his arm, things don’t go smoothly. Can the back and forth ultimately result in a satisfying conclusion?
Thuy Nguyen was excited about the family vacation in France that she had planned.
When a consumer has problems getting satisfaction from a travel provider, we suggest a credit card chargeback as a last resort. It’s shocking when the provider is the one to suggest it, and as the first option.
When Narayan Ghimire was forced to cancel his hotel reservation on the morning of his planned stay, he did not expect any further charges from the hotel. So when the hotel charged his credit card three times the amount of the original reservation, he believed he was a victim of fraud.
Kerli Kundla desperately wants a refund for her canceled Airbnb reservation. But even though her host was willing to issue her a partial refund, Airbnb was not.