If your daughter doesn’t have time for this, neither do we

Editor’s Note: We help a lot of travelers with a lot of different problems — everything from cell phone bills to computer problems, and from filthy rentals to canceled flights. But we do have limits on the cases we will take, and this case falls under one of those limits.

I forgot about my hotel’s 30-day cancellation policy. Can you help?

Jan Peterson booked a weekend at the Bide-A-Wee Inn & Cottages in Pacific Grove, Calif. earlier this year. Then her father-in-law’s condition deteriorated, forcing her to cancel her trip. And then, more bad news: The hotel imposed a 30-day cancellation period because of a special event in town.

We booked a cruise and then learned how long it would take to get to the port

When Carole Schachter and her husband booked a cruise vacation in the U.S. Pacific Northwest, they were looking forward to winding along the Columbia and Snake Rivers. But they didn’t factor travel time to the ports of embarkation and disembarkation into their plans — or a penalty for canceling their trip.

I canceled my reservation so why did the hotel still charge me?

When Narayan Ghimire was forced to cancel his hotel reservation on the morning of his planned stay, he did not expect any further charges from the hotel. So when the hotel charged his credit card three times the amount of the original reservation, he believed he was a victim of fraud.

What’s the difference between a cancellation penalty and an administrative fee?

Mistakes happen — it’s a fact of life and of business. But when a mistake by two companies results in a customer losing $500, who should reimburse the client? That’s what Henry Vogt wants to know. His case raises some important questions about disclosure and ethics that could affect your next travel purchase.

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