Yes, this traveler should pay the $28 to correct this spelling error

When Donald Kushner booked his ticket on Czech Airlines, he made a “small” spelling error with his name. Then he found out the “absurd fee” that the airline is expecting him to pay to correct it. Now he wants to know if he should just take his chances and try to use the ticket as is.

The fee: just $28.

What’s the difference between a cancellation penalty and an administrative fee?

Mistakes happen — it’s a fact of life and of business. But when a mistake by two companies results in a customer losing $500, who should reimburse the client? That’s what Henry Vogt wants to know. His case raises some important questions about disclosure and ethics that could affect your next travel purchase.

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