It may sound insignificant, but to Mona Ogden, the fireworks at Disneyland are a big deal. She even spent $900 to upgrade into a “club-level” room at the Disneyland Hotel on a recent visit because they promised “a view of the Disneyland Park fireworks show from above with in-house soundtrack.”
CANCEL
Michael Burz books two tickets with CheapOair — tickets that it confirms repeatedly. Now the online agency says he has no tickets, and wants him to buy new ones. Is that his only option?
Steve Leadroot was all set to fly from Chicago to Atlantic City for a wedding last September when an airport ticket agent gave him some bad news: The airline had discontinued its service to Atlantic City. As in, it doesn’t fly there anymore.
Lenore Davies books one night at an Econo Lodge by phone. She’s charged for two. Now, neither her hotel nor her credit card will help her. Is she out of luck?
Spirit Airlines’ “$9 Fare Club” is probably one of the most controversial legal travel clubs in the country. Scratch that. It is the most controversial travel club in the country.
Club Med Sandpiper Bay is an all-inclusive resort near Port St. Lucie, Fla. — the perfect place to escape the cold December weather in Washington without having to spend hours on a plane. At least that’s what Jane Winfrey thought.
Here’s another reason to double-check with your tour operator before you take off.
Here’s another cautionary tale — as if we needed one — on the dangers of choosing an interesting destination for your next vacation.
When an airline cancels a flight, you’re entitled to a refund. When a hotel turns you away, you get your money back. Same thing when your cruise is canceled or your car rental company doesn’t have the vehicle for which you prepaid.
Sandra Sitarski’s flight to Cancun is rescheduled and then rescheduled again. Her tour operator offers her two $50 vouchers, which can only be redeemed on a future vacation purchase. Is that enough? Aren’t there any rules that would protect her from losing a day of vacation?
Opaque travel sites that let you name your own price can be a great deal for travelers. But if you’re a hotel, you might have some reservations about putting your inventory on Hotwire or Priceline.
Olivia Suarez books a hotel room for her husband in Valencia, Spain, through a travel agent. But when he’s sent to another hotel, his bill also gets an upgrade — to the tune of more than $1,000. Now, the hotel, travel agent and reservation company are pointing fingers at each other, as she tries to recover the money.
When I say this is a hot topic, I’m not kidding. I had to shut down the comments on this post earlier today because people just couldn’t get along. But here’s your chance to sound off in a more civilized forum: A weekend poll. More hotels are offering nonrefundable rooms. And more guests are booking [...]
Jack Vanesko thought the instructions to the online agents at CheapOair were clear: They were supposed to cancel his traveling companion’s flight from New Delhi to Lhasa. Instead, they canceled both tickets.
Doug Miller’s honeymoon flight to Costa Rica is canceled by US Airways, and he’s left with only one option: a full refund. The airline later agrees to reschedule him on a flight the following day, but it won’t cover his hotel bill. Is it allowed to do that? And is there anything he can do to make US Airways sweeten the offer?
Elliott is consumer advocate 
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