With all the available ways to connect with a company today, you would think that at least one of them would work. But that wasn’t the case for Richard Elkins. AirAsia kept his money for more than nine months after promising him a refund.
When Gaye Markham woke up the morning of her Spirit Airlines flight, she learned her flight had been canceled. But she needed to be in Houston that day, not two days later when Spirit offered her another seat. They didn’t answer her call, and an email promised a response in about a week — so she came to us.
Catherine Webb thought she understood what the United Airlines representative told her in broken English when she called to make a reservation. She didn’t.
Expedia: “If you get this call, please hang up”
It started with a message to @Comcastcares, the Twitter account for Comcast’s customer service department. “Without a doubt the worst
The picture on the new widescreen TV is fuzzy. Again.
It happens every night.
The first-class seats on US Airways flight 714 from Philadelphia to Venice on Sept. 18 looked like ordinary first class seats. They felt like ordinary first class seats. But they were anything but ordinary.
Kimberly O’Connell’s mother died two years ago, and not a day goes by that she doesn’t think of her. That’s because Chase calls her phone with an automatic account notification for her deceased mother. At 4 a.m. Can’t they make the daily calls stop?
As some of you may have noticed, I’ve been on the road a lot lately. I’m traveling across the country
Margery Wilson loves her Dell laptop computer. But she has just one complaint.
It happened again last week. My superfast 10Mbps Internet connection died. It had flickered on and off for weeks, ever since upgrading from a 5Mbps account.
Spam calls are out of control. I just received two unsolicited calls within two minutes. Two minutes!
There’s a reason I advise customers to stay off the phone when they have a problem with a company: If someone says something to you on the line, how do you prove it?
This is one of the most common questions I get from readers: When do I give up on dealing with a customer service representative and ask to speak with a supervisor? There are actually two answers.
It happens to all of us. We pick up the phone to call a company, and find ourselves talking to “Joe” in Bangalore. Now what?