What do guests want from their hotel? If you answered “designer beds” and “spiffy lobbies” maybe you’ve been sipping the hotel industry Kool-Aid for too long.
BUSINESS TRAVEL
Bad news: Business travel is flatlining, and will continue to flatline for the next four years, according to a new projection from Egencia and the National Business Travel Association. More bad news: It’s going to affect your next vacation.
Business travelers are often trapped in thankless jobs, and their jetsetting lifestyle only seems glamorous. Here are the three biggest mistakes these road warriors make.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an
9/11 saved business travel
August 30, 2002
Did the terrorist attacks of Sept. 11 kill business travel? Conventional wisdom suggests that the attacks inflicted massive damage on corporate travel, grounding frequent fliers such as Brooks Hurd. “If you fly on short business trips, your travel time is sometimes doubled by security checks,” says Hurd, a consultant for the San Luis Obispo, Calif., semiconductor industry. “Why bother?”
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