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BUSINESS MODEL

Paris to New York in 1953: “This says it all”

December 3, 2009

If you’ve ever wondered how we ended up here, with sub-standard airline service, angry passengers and disgruntled employees, here’s something to consider. It’s a receipt for a Trans World Airlines flight from Paris to New York — in 1953.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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