What's the book corporate America doesn't want you to read? Find out now -- or you could get scammed.

BUSINESS CLASS

What does your airline owe you when your flight is delayed?

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Here’s another good reason to use a competent travel agent: When Jay Wendt read one of my columns in the Portland Oregonian that recommended using an agent, he decided to give it a try on a business class ticket for a transpacific flight. He was floored by what he discovered.

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