What does your airline owe you when your flight is delayed?
BUSINESS CLASS
Here’s another good reason to use a competent travel agent: When Jay Wendt read one of my columns in the Portland Oregonian that recommended using an agent, he decided to give it a try on a business class ticket for a transpacific flight. He was floored by what he discovered.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an