Sorry, but we are consumer advocates, not magicians

Lauren Kurtz claims that when she rented a car from Budget in Fort Lauderdale, Fla., the rental agent told her that a charge of $439 was “nothing” and “don’t worry about it.” So she thought nothing of it — until the charge appeared on her credit card statement. If you think that Kurtz is stuck with the charge because her story doesn’t make sense, our advocates agree with you.

Can Budget charge a “processing fee” a year later?

When Kate Gunnell’s daughter was touring the University of Washington campus, her family focused on fees for tuition, room and board, books, and the various activities that she could participate in as an incoming freshman — but not car rental “processing fees.” One year later, Gunnell is wondering why Budget is trying to charge her $30 for a ticket she doesn’t even remember receiving.

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