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BROKEN WINDOW

A smashed window on my rental car — and a surprise bill

November 27, 2009

When you return your rental car, your liability for the vehicle ends, right? Wrong. Jessica Siegel brought her sedan back to Avis in London recently. A few weeks later, she got a bill for triple the amount she’d expected. What happened? She’d dropped off the car after hours, and during the night, someone broke a [...]

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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A smashed window on my rental car — and a surprise bill

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