Some things are just too good to be true. Like a British Airways flight to Mumbai for $40, offered briefly yesterday. Such a deal!
BRITISH AIRWAYS
Another day, another tarmac delay.
Susan Null books two business-class tickets on British Airways using her Alaska Airlines frequent flier miles. But when she checks her reservation, she finds nothing. Alaska Airlines says her booking has “slipped through the cracks.” Can they retrieve it in time for her trip?
When Karen Kernohan discovers part of her flight from Calgary to Rome is missing, British Airways claims “extraordinary circumstances” are to blame and refuses to compensate her. Is she really out of luck?
Cameron Etezadi and his girlfriend are on their way from Seattle to Casablanca, Morocco, when their flight is delayed in London by weather. British Airways agrees to refund the couple’s money, but one year later, there’s no sign of a check. Is the airline pocketing their fare, or is something else going on?
Here’s an important footnote to the airline industry’s year from hell. A closer look at the Transportation Department’s 2007 report card shows some carriers were likelier to lose your luggage, deny you boarding, get you to your destination late and provoke a written complaint. And some airlines were above it all.
British Airways is the first foreign carrier to get its file, and for good reason. I’ve received an unusually large number of queries about lost luggage, delays in processing lost-luggage claims, and fees relating to overweight luggage. Most of the complaints involve frustrations with its automated system that processes consumer inquiries in North America.
