Another lost honeymoon. Who is to blame here?

Jason Clements and his new wife planned the perfect honeymoon in Ireland, including tickets from Phoenix to Dublin via Philadelphia on American Airlines and British Airways, purchased through the online travel site CheapOair (a brand of Fareportal). They even purchased trip protection insurance. But they didn’t get to take the trip – or receive a refund for their airfares.

British Airways lost my luggage for six days. I deserve full compensation.

Susan Spiewak had the not-uncommon experience of having her delayed baggage fail to follow her properly on a recent trip to the British Isles. Fortunately British Airways did not lose the luggage. It only failed to forward it properly in advance per her itinerary, despite many wasted minutes on the phone.

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