If you have a seat on a plane, shouldn’t you also have a seat assignment?
British Airways
Laurie Spear’s travel agent tells her she’s booked on American Airlines. But it turns out she’s on British Airways and that leads to all kinds of problems. Who’s responsible, and how does she fix it?
British Airways lost Jean Perrotti’s luggage, and it stayed lost for six days. But that’s not why she contacted me. “Aside from the fact that they are asking for information I already sent to them, they are also requesting my banking information,” she says. “Their reason is that if they decide a settlement is due, [...]
Like any good father, LeRoy Villanueva tried to cover all of his bases when he put his two children on a plane from Paris to Los Angeles recently. Most important to him was buying the required unaccompanied minor service, which would allow his kids to fly without an adult.
When Walter Nissen signed up for a British Airways Chase Visa card recently, he though he’d be jetting off to London after earning just 50,000 miles.
Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you’ve pushed the “buy” button, your credit card account is debited.
Liquid and gel restrictions have never been particularly easy to follow for air travelers, especially when they’re on an international trip.
Here’s a funny story with a happy ending from a cruise passenger whose British Airways flight was canceled earlier this year during a strike. Larry Cook and his wife arrived in Southampton last May but their flight to Paris had been called off because of the work stoppage.
I’ve been getting quite a few questions like Joyce Fishman’s lately. She’s afraid her airline is about to go on strike, leaving her stranded.
Unbeknownst to Janice Sinclair, her sister in Spain is paying British Airways a change fee for the family’s airline tickets at the exact same time she is. It’s a double-billing — sort of. British Airways isn’t offering a refund. But should it?
Amanda Scheerer’s honeymoon plans included renting an apartment in Barcelona’s historic La Barceloneta district, visiting the Salvador Dalí museum and touring several famous Spanish wineries. They did not include a strike by British Airways.
If you’re holding a nonrefundable airline ticket, the rules are clear: You can get credit, valid for a year from the date of your booking, by informing the airline before your trip. That’s what British Airways’ ticket rules say.
Julianna Lipschutz cancels her British Airways flight when her father falls ill. He eventually dies, and Lipschutz is left with the hope that the airline will refund her nonrefundable ticket. But a year later, there’s still no refund. Is the airline going to keep her money?
Looks as if the dreaded British Airways strike won’t be happening — at least not any time soon. The airline this morning won a High Court injunction to prevent a series of Christmas strikes by thousands of its cabin crew. British Airways had sought the injunction yesterday, challenging the union’s ballot of its 12,500 cabin [...]
Elliott is consumer advocate 
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