I’m not sure how a fully inflated beach ball got in my hotel room. The ornamental blue vase next to the flat-screen TV? Not entirely certain about that, either. But shortly after we checked in for the weekend, the two met. My four-year-old son couldn’t wait to get to the beach so he could play [...]

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an