Kelly Thomas receives a hard-to-believe offer from Booking.com. During her upcoming hotel stay in Dubai, she can enjoy unlimited free attractions for herself and anyone else traveling with her. But is this deal too good to be true?
The Isle of Skye off the coast of Scotland is a coveted vacation destination in August. And Chuck Swan had the good fortune to score two hotel rooms there. But then there was a glitch getting back to the mainland.
Skip your travel agent and those comparison booking sites. That’s what more hotels want you to do, and they’re pulling out all the stops to persuade you to do it.
But should you?
Ellen Kim reserved three nights at the Hotel San Zulian in Venice, Italy, through Booking.com. But when she checked in, a representative told her the property was overbooked and sent her to the Hotel Panada.
Evan Grober’s honeymoon is interrupted by the news that his father had passed away. The resort hotel promises to refund the balance of his stay. However, seven months go by, and Grober has yet to see a refund. Can our advocates help make a terrible situation a little better?
When Joan Cooper reads negative reviews of her hotel, she asks Booking.com to cancel her reservation, but it doesn’t — and the hotel treats her as a no-show guest. Can our advocates help Cooper recover her hotel fee?
Vivian Mello’s vacation rental in Maui is uninhabitable. So why won’t Booking.com refund her money?
Luis Gonzalez of Miami is out $570. He wants us to help him get his money back. It all comes down to taking the time to read what is on your computer screen before you click the button that says “buy.”
Rhonda Arnold and her daughter were looking forward to a lovely weekend at the Jersey Shore. They didn’t expect luxury — but they also didn’t expect mold and filth in their motel room. Now they want a refund. Can we help?
Fennella Bruce’s trip to Miami is interrupted by a hurricane. Why won’t her hotel and the Miami Broward Carnival offer her a refund?
Linda Sacco was victimized — first, by a robber. Then by the hotel staff who witnessed the theft of her luggage and failed to prevent it. And finally, by the adhesion contracts that absolve them of liability for the theft.
Faig Babayev booked a room at the Ritz-Carlton, Abama, in Tenerife, Spain, for his family. But Booking.com, the site through which he made the reservation, has other plans for him.
All Melvin Miller wanted was a hotel room with two beds. And that’s exactly what he thought he had when
LeeAnn Graham thought she had made a reservation for a vacation rental on Booking.com. She thought wrong. Or did she?
Diane Volturo had been looking forward to seeing country music shows and other tourist attractions during her upcoming visit to
When Cheryl Dill mistakenly books the Country Inn & Suites in Columbia, S.C., for the wrong nights, she tries to change them to the correct dates. Both the company and Booking.com want to help her, but the hotel’s management is M.I.A.
When Nikki McCollum cancels her Booking.com rental in Rome, she’s shocked to learn about a $215 cancellation fee. Did they disclose the charge — and does she have to pay?
When Evalee Dahn cancels a reservation she made through Booking.com, she’s charged for it anyway. Is the company allowed to do that?
Jerry Sakai reserves four rooms at the Royal Trafalgar through Booking.com, assuming all four are cancelable, but discovers that he accidentally booked non-cancelable accommodations. Can he secure a refund for all four rooms?
Dorothy Dittmar reserves a room in Paris with two twin beds. But then the hotel backs out of the deal. Does she deserve a refund?
Bob McIntyre is being billed $383 for a hotel room he never used. Now, both his online travel agent and
The historic Rathbone Mansion offers an “authentic” New Orleans experience, with its antebellum architecture and “warm” Southern hospitality. But it was a little too authentic for Cori Maldonado, who reserved his rooms through Bookit.com.