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BOGUS

United Airlines’ “goodwill” certificate doesn’t work — is it a fake?

December 9, 2008

When United Airlines sent Amrita Deshmukh a $75 certificate after a recent flight, she was delighted by the airline’s goodwill gesture. But when the certificate didn’t work, and United refused to help her, it cast serious doubts on the airline’s good will.

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Elliott is consumer advocate Christopher Elliott's site. You'll find everything you need here to fix your travel-related problems. For all other consumer grievances, please see On Your Side.
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United Airlines’ “goodwill” certificate doesn’t work — is it a fake?

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