Times are hard for car rental companies. No one knows that better than Robert Barton, chief operating officer for U-Save Car & Truck Rental and president of the American Car Rental Association. Times are also hard for car rental customers, who are experiencing new fees, surcharges and higher prices. I asked Barton to explain what’s happening, and what the industry plans to do.

Elliott is consumer advocate
WHAT'S YOUR PROBLEM? If you're having trouble with a travel business - any business - and you've reached a dead end, maybe I can help. Send me an