Dejuan Rasberry-Davis wants me to wave my magic wand and tell Cricket to take his phone off the blacklist.
Maybe you’ve heard about Jason Puerner, or someone like him. Puerner, a transportation planner from Lakewood, Colo., says he recently rented a Chevrolet Cruze with a pre-existing scratch from Enterprise. After returning the vehicle, he refused to cough up $412 for repairs and ended up on the company’s infamous “Do Not Rent” list.
After Emily Kenner’s phone is stolen and recovered, it is “blacklisted” by Cricket Wireless. Can our advocates get Kenner off the blacklist?
When Tricia Creta drove her rental car away from Enterprise’s lot last year, she wasn’t expecting to be told to bring it back. After all, she’d signed her contract and paid for the car just as she’d done on several previous occasions. But Creta’s experience reached a shocking new low in car rental customer service.
You’ve been so good. Here’s your reward.
People often tell me that the favorite part of this site is the comments section. The posts are so polite, helpful and informative, they say.
It started with a seemingly harmless question left on my personal Facebook page.
George Percivall has been blacklisted by Customers and Border Patrol. Why? He got into an argument with an agent over a malfunctioning kiosk. How do you get off the blacklist?
When Matt Ginsberg found an undisclosed dropoff fee on his National rental car bill a few years ago, he disputed the charge on his credit card. It worked. His credit card company sided with him. Case closed. Or was it?