Eric Johnson returns the keys to his Budget car in a drop box with time to spare. But he’s charged an extra day when the car rental company claims he brought the car back nearly five hours later. Who’s right? And does Johnson owe Budget anything?
BILLED
Nanci Moll’s travel agency goes bust without paying her hotel in the Cayman Islands. Now the resort wants her to pay for her stay — again. Shouldn’t her credit card protect her against a double billing? And what if it doesn’t?
Can an airline charge you for a ticket it canceled? If you said “not in America” you’re right.
Elliott is consumer advocate 
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