Rick Petersen prepays for his hotel room in Duluth, Minn., through Hotwire.com. But a few months later, he’s charged for it — again. Now, neither the hotel nor Hotwire seem to care about fixing the double-billing error. Is Petersen out of options?
BILL
Wendell Mrugala makes a hotel reservation through Orbitz. But when he contacts the online agency to confirm his room, he’s told there’s no reservation. Mrugala makes another reservation, but is surprised when he learns the first reservation has gone through. Is there any hope for a refund?
