Resort fees. Mandatory tips. Concierge surcharges. If you’ve stayed at a hotel in the last few years, you’ve become accustomed — if not anesthetized — to these annoying extras. You expect them. You’re indifferent to them when they appear on your bill. You shouldn’t be.
Posts tagged as:
BILL
Here’s a problem that would seem easy to fix on paper, but is much more difficult in practice: Last summer, Anthony Buono began getting bills from Enterprise for toll violations. Bills he didn’t recognize. And for good reason — they weren’t his.
When Best Western bills Angela Williams-McGill twice for the same night, she incurs a bank overdraft fee and then waits months for a refund. But the hotel never pays her back, and all she has to show for her efforts is a claim number. Is there anything she could have done to prevent this? And what about the refund?
When it comes to “gotcha” fees, the cellular phone industry makes travel companies look like rank amateurs.
Sonalika Rungta’s recent Bermuda cruise on the Norwegian Gem was hardly a treasured memory. At the end of her vacation, NCL presented her with two bills: one for the cabin she’d bought through a travel agency and another for the stateroom she accidentally bought through the cruise line’s Web site. Does she have to pay both?
Rick Petersen prepays for his hotel room in Duluth, Minn., through Hotwire.com. But a few months later, he’s charged for it — again. Now, neither the hotel nor Hotwire seem to care about fixing the double-billing error. Is Petersen out of options?
Wendell Mrugala makes a hotel reservation through Orbitz. But when he contacts the online agency to confirm his room, he’s told there’s no reservation. Mrugala makes another reservation, but is surprised when he learns the first reservation has gone through. Is there any hope for a refund?
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