Warning: This post contains language that may not be appropriate for a family audience. It’s no secret that employees sometimes
When Judd Hollander switches cable companies, Charter agrees to pay his early termination fee. Only problem? AT&T, his former subscription TV company, won’t tell him how much he paid in writing. Can this advocate help?
When Kim Wacek switches from AT&T to Comcast for a better rate, AT&T counters with a better offer. Then the company fails to honor its new rate. Can this bill be fixed?
When Rosemary Kukla opened this month’s Comcast bill, she was in for an early Halloween surprise.
The hotel industry is celebrating a big win after the recent introduction of the Stop Online Booking Scams Act of 2016 in the Senate.
Should John Call pay Alamo’s $260 bill?
When Celebrity changes Issam Manna’s itinerary, he’s left holding a big bill for airline tickets. Should the cruise line take some responsibility for the extra costs?
When Evalee Dahn cancels a reservation she made through Booking.com, she’s charged for it anyway. Is the company allowed to do that?
Helen Laurence rents a car from Thrifty, but after she returns it, she receives a surprise bill for tolls she didn’t run up. Can our advocates get the toll charges reversed?
Everyone wants to kill hotel resort fees, those annoying extras added to your hotel bill after you ask for a price quote. The latest effort comes from Sen. Claire McCaskill (D.-Mo.), who wants to legislate the controversial surcharges out of existence.
The hotel industry is throwing its weight behind a bill that would require online travel agencies acting on behalf of hotels to say they don’t do a direct booking. It’s an issue that has bothered hotels for years. But does it go far enough?
The Federal Aviation Administration funding bill is out this morning, and while everyone else is focused on privatizing air traffic control, there are a few noteworthy proposals that will directly affect you.
Joel Drucker rented a Mazda 2 from Dollar Rent A Car during his recent stay in Los Angeles. The rental was completely uneventful and he returned the car without a scratch, he says.
In a Congressional coup, the Surface Transportation Bill (or Highway Bill, as most call it) has been cobbled together by a bipartisan House and Senate conference committee. For the first time in more than a decade, highway projects can now be planned on a five year horizon.
Shirley Mohamed’s 87-year-old husband had a car accident last spring. Fortunately, their insurance covered the cost of renting a car from Avis.
Michael Tate’s wife found her husband lying on the bathroom floor, barely conscious and delirious with fever, babbling incoherently. She packed up her newborn baby and managed to get him to the emergency room.
Ken Slusher and his girlfriend need to resolve a $2 million Verizon bill, or his home purchase may fall through.
Comcast. The mere mention of the company is enough to make you want to click away. It’s been called America’s
American companies are about to lose nearly $2 billion. It’s not money added to the national deficit. It’s not personal
Talk about a late bill. Six months ago, Les Baker rented a car from Dollar Rent A Car in St.
Lavan Reddy has to pay for a month of AT&T service he won’t use after canceling his service. Is that
Why are Boris Kontsevich’s Sprint bills suddenly higher? You probably won’t like the answer — or how his wireless company
After returning from their Hawaiian vacation, Jessica Gennaoui and her husband discover an unpleasant surprise on their credit card: a
Pat Busovicki’s Eastern Caribbean cruise on the Carnival Dream almost ended in a nightmare.
Lisa Littlewood is overbilled by Verizon and it won’t adjust her invoice. Why not?
Brendon Taketa is broadsided by a damage claim two months after he returns his rental. Is the bill legit?
After an accident at an AT&T store, Jane Smith-Stage turns to me for help with her medical bills But what